Splashtours

The company changed the time of my booking at the last minute, giving me a mere 30-minute notice. This sudden change was already inconvenient, but what made matters worse was the fact that when i arrived just two minutes late (due to difficulty in finding the place), i called their customer service to explain the situation. However, instead of showing any empathy or understanding, the phone operator i spoke to was incredibly rude and unhelpful. She not only insisted that i should have been there 15 minutes early but also raised her voice during our conversation, displaying a complete lack of professionalism and customer service skills ! To add insult to injury, the company's solution to their own mishap was utterly absurd. They proposed that i join another tour, a staggering two hours later, and even had the audacity to ask me to pay for new tickets. It was outrageous that i was being penalized for their mistake, as they had changed my ticket without my consent in the first place.